Shipping & Returns

FREE SHIPPING OFFER * Free Shipping offer is valid on all orders over $99.00. (excludes closeout and sale items, regular charges apply) * Free Shipping method will be selected by Wake Guide for the Free Shipping offer. * Free Shipping offer is not available for International orders. * Regular shipping charges apply on orders less than 99.00 * Free Shipping does not apply to express delivery upgrades. * This offer is for a limited time only. Wake Guide reserves the right to end or change this free shipping offer at any time. RETURNS AND EXCHANGES Wake Guide is committed to you being fully satisfied with your purchase. If for any reason you would like to return the unused product, follow these guidelines.  Items must be returned within 30 days from date of purchase. Call or e-mail us at info@wakeguide.ca for Return Authorization Number No refunds or exchanges without a valid RA# Send the unused product back to us insured for the full value. Customer is responsible for all return shipping costs. Upon inspection of returned product, Wake Guide, at its discretion, will issue a full or partial refund to the credit card used for the purchase less the original shipping charges. All returned items that were shipped with the free shipping promotion will be credited less the actual shipping costs. Customer pays price difference and new shipping costs on exchanged merchandise. REFUSED SHIPMENTS Any refused shipments will be charged a 20% restocking fee and credited less the original shipping costs. SHIPPING ERRORS It is our intention to process each order with 100% accuracy. Please accept our sincere apologies in advance for any shipping errors. Please call or e-mail us immediately to report the error. We will promptly send out the correct replacement product and pick up the incorrect items at our expense. LOST/MISSING SHIPMENTS Lost or missing shipments must be reported to Wakeguide within 5 business days of the expected delivery date. Should our shipping company show the lost or missing package as delivered, you will need to sign an affidavit attesting to the fact that the package was indeed not received by you.   Any unreported lost or missing  shipments are the responsibility of the customer and Wake Guide shall assume no liability for unreported missing or lost shipments. DAMAGED SHIPMENTS Should you receive any product that has been damaged in shipping please call or e-mail us immediately. It is important that you DO NOT discard the damaged packaging. We will have the shipping company pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our warehouse. All damage claims must be reported within 5 business days of receipt of goods. Any claims reported after 5 business days are subject to denial.